General information

At DESY there are currently about 850 DESY mobile phones. Due to the expansion of the mobile network to areas such as experimental halls or tunnels the use of GSM is possible.

Due to the embedding of the mobile phones into the DESY TK-VPN system there is a convenient connection between the landline and the mobile phone. You can reach a DESY mobile phone from a DESY phone extension via “9-nnnn” (“nnnn” stands for the phone extension of the DESY colleague). Vice versa, you can reach from the mobile phone the DESY phone extension via “66-nnnn” and other DESY mobile phones via “669-nnnn”. Last but not least, you can switch on a call forwarding from the extension phone to the mobile via “*19-nnnn”.

Mobile Contracts and Options

The subject „Mobile Contracts and Options as well as all matters related to this topic will be handled by the V1 group. This includes e. g. new contracts, booking of tariff options and advice on questions related to current mobile tariffs. Detailed information on this can be found on the V1 webpages at desy.de -> DESY USER -> Verwaltung -> Organisation und allgemeine Dienstleistungen (V1) (only German) or you could send an email with your request to mobiltelefonie@desy.de .

DESY Standard Mobile Phone

The support of all types of mobile phones and operating systems that are available on the market is particularly demanding in terms of workload for DESY. Therefore, the IT support is limited to those devices and operating systems mentioned below. Basically, these mobile phones meet the safety requirements of the RSR (IT Security Committee), so that they can be used within the DESY Intranet. However, the user has to ensure that the operating system and installed apps receive the required security updates.

Please note, that the list of DESY standard mobile phones will only be updated in irregular intervals, because we want to offer mobile phones which at any time

1. can be used in quick and untroubled channels.
2. have the latest operating systems and can be provided with security updates.
3. allow a quick and uncomplicated procurement of spare parts and accessories.
    

The table below lists the standard mobile phones which are currently available at DESY.

1) The column ‘AMS item’ shows which position from the category 'Sonderbeschaffung' (special procurement) must be used in the AMS for the relevant device.
2) The costs listed in our overview won’t be updated continually. Therefore, the price might slightly differ from the final price.

Costs and Procurement

The mobile phones can be purchased via the AMS system (Asset Management System | ams.desy.de). You will find the following four items in the AMS under the section ‘Telefone’. 

1. NOK 3310 / Mobiltelefon (einfach)'
2. 'Galaxy S24 / Mobiltelefon (Android)'
3. 'Galaxy A54 / Mobiltelefon (Android)'
4. 'iPhone 15 oder SE / Mobiltelefon (iPhone)'
    

(For iPhones please always specify the model in the comment if iPhone 15 OR iPhone SE)

All items - except of the first one - require a financial approval of the head of division (Bereichsreferent) in the authorization process.

If a non-DESY-standard mobile phone is needed for DESY-work, section Special procurement item 'Mobiltelefon (Sonderbeschaffung)' must be selected. In contrast to all other four items, in this case the Rechnerkomitee will also have to deal with the technical aspects of the request.

For this, the following specifications are required, in additon:

1. Mobile phone brand including EAN (European Article Number). This number identifies the device clearly and can usually be found on the manufacturer’s website. The EAN e. g. is very useful, if a device is offered by various companies under different names.
2. A statement of reasons explaining the need to derogate from the DESY-Standard must be given.
3. In case the delivered device doesn’t have the latest version of the operating system, a link (source) must be specified, stating that the Smartphone will receive an upgrade or security updates, regularly and in the near future.This is, because new smartphones must be provided with security updates for an appropriate period of time. 

Guarantee, Repairs and Loan Service

If your device has to be repaired or you need a loaned device, please refer to the UCO. Further information can be found on the following web site: http://it.desy.de/services/repairs_and_loan/index_eng.html

Users of non standard devices have to care for operation, maintenance as well as repairs for themselves. Repairs of these devices can not be handled by IT.

If anything should be unclear or in case you have questions, the UCO (User Consulting Office) will provide support by email to uco@desy.de.

Disposing or turning in your old device

Before disposing old devices as electrical scrap, ensure that all data has been deleted.

Form for the delivery of IT equipment:https://www.desy.de/administration/forms/index_eng.html

list of former DESY standard cell phones:

• Samsung Galaxy S23
• Samsung Galaxy S22
• Samsung Galaxy S20FE
• Samsung Galaxy S10
• Xiaomi Redmi Note 10 Pro
• Samsung Galaxy A52
• Samsung Galaxy A51
• Samsung Galaxy A50
• Apple iPhone 14
• Apple iPhone 13
• Apple iPhone 12
• Apple iPhone 11
• Apple iPhone SE (2.Gen.)
• Apple iPhone XR

If you have any questions, problems or additions to the content posted here, please email uco@desy.de.