Figure 1

1. Download the Teamviewer Quicksupport application from the DSM Software Shop.

2. Agree to the EULA and AVV of Teamviewer.

3. Start the software and tell the supporter your 10-digit ID and password. ( See figure 1)

4. Your supporter now has access to your computer. In the TeamViewer window at the bottom right you can now send text messages and files as well as terminate the connection.

Figure 1

Figure 2

1. Download the TeamViewer Quicksupport application from the Munki software store or from https://get.teamviewer.com/desy_quick_support.

2. Agree to Teamviewer's EULA and AVV.

3. macOS places great importance on data protection and security. For this reason, permissions must be granted when running Teamviewer for the first time. To do this, follow the instructions provided by Teamviewer ( See Figure 1)

5. Start the software and tell the supporter your 10-digit ID and password. ( See figure2)

6. Your supporter now has access to your computer. In the TeamViewer window at the bottom right you can now send text messages and files as well as terminate the connection.

1. Download the Teamviewer Quicksupport program. You can find it here: https://get.teamviewer.com/desy_quick_support

2. You will receive a tar.gz archive, which needs to be extracted.

3. Start the software with a double click on the TeamViewer file and tell the supporter your 10-digit ID and password. ( See figure 1)

4. Your supporter now has access to your computer. In the TeamViewer window at the bottom right you can now send text messages and files as well as terminate the connection.

⚠️INFO: falls Sie Wayland einsetzten:  Der TeamViewer Wayland Support befindet sich derzeit noch in der Beta-Phase. Das bedeutet, dass die Funktion noch nicht offiziell freigegeben wurde und möglicherweise noch Fehler oder Einschränkungen aufweist.  Sollte es dazukommen benutzten Sie bitte XORG. 

Figure 1

You will need a license to use the Teamviewer Full Client. You will receive this license on request from the UCO. For this purpose, an account at Teamviewer will be created which is connected to your DESY email address.

If you are not using Windows, you can download the Teamviewer client from this link: https://get.teamviewer.com/62bf6rd.

If you are using Windows, you can find the full client in the DSM Shop, but your group administration must first grant your PC access for it to show up.


When you start the software for the first time, you will see a window with a note about an account affiliation. Please click on "Allow and finish". (See Figure 1)

You can now log in with your DESY mail and the provided password, please change the password after the first login. If you log in on a new device, you have to enter a two factor code. This will be sent to your email.

Teamviewer is currently planning to introduce a new interface, if you see this, you can simply switch back to the old interface. Since the new version Teamviewer cannot connect directly to IDs of old Fullclients or Quicksupport, you have to select the item Connect with Classic ID to do this.